| Q: |
| A: |
???
What method of shipping do you use?
Products shipped from Canada are sent via Canada Post. Any products
coming from our warehouse in the United States are shipped via USPS
and DHL
coming from our warehouse in the United States are shipped via USPS
and DHL
| Q: |
It varies. There are many factors on the length of time it will take to receive
your order. Most orders are shipped out within 24 hours of processing.
However some products are custom made to order and take longer to
make. Items such as Doggie Diapers, Belly Bands, Embroidered Service
Dog patches may take 2 - 3 days to make and ship. We are a Canadian
company and some of our items are shipped from Canada while most
items are shipped from the United States. Therefore, on occasion, there
may be delays at the Canada / U.S Customs. Holiday peek periods may
also cause delays as well as poor weather conditions and Postal Service
strikes.
your order. Most orders are shipped out within 24 hours of processing.
However some products are custom made to order and take longer to
make. Items such as Doggie Diapers, Belly Bands, Embroidered Service
Dog patches may take 2 - 3 days to make and ship. We are a Canadian
company and some of our items are shipped from Canada while most
items are shipped from the United States. Therefore, on occasion, there
may be delays at the Canada / U.S Customs. Holiday peek periods may
also cause delays as well as poor weather conditions and Postal Service
strikes.
| A: |
When will my order be processed ?
How can I get my order here faster ?
| A: |
Contact Us to discuss alternative shipping arrangements.
| Q: |
| Q: |
Your order is processed the very same day we
receive it.
receive it.
| A: |
How long will it take to get my order ?
I ordered more than one item and when I received my package, some of it
was missing. What happened to the rest of my order ?
was missing. What happened to the rest of my order ?
| A: |
We have several warehouses throughout the United States and Canada
therefore, some items may be shipped in separate packages. We do not
charge extra shipping fees for this service.
therefore, some items may be shipped in separate packages. We do not
charge extra shipping fees for this service.
| Q: |
| Q: |
| A: |
I was here recently and was looking at your Service Dog vests and
embroidered patches, now I can't find them. Why?
embroidered patches, now I can't find them. Why?
Two Tuttle's Four Paws is going through a CHANGE. We are introducing a
NEW Name, a NEW Look and a NEW product line. The Potty Dog House
will be launching in the next few weeks. Everything to do with DOO ! From
Doggie Diapers to Belly Bands to Indoor Dog Toilets and Lawn signs. You can
still find all our Custom Service Dog Equipment & Gear at
www.ServiceDogHouse.com
NEW Name, a NEW Look and a NEW product line. The Potty Dog House
will be launching in the next few weeks. Everything to do with DOO ! From
Doggie Diapers to Belly Bands to Indoor Dog Toilets and Lawn signs. You can
still find all our Custom Service Dog Equipment & Gear at
www.ServiceDogHouse.com
 |  |  |  |  |  |  |
Over the years, we have received many questions
about our products and services. So, we thought
we would put together some of the most frequently
asked questions. If you don't find an answer to
Your question, we are always here to help.
about our products and services. So, we thought
we would put together some of the most frequently
asked questions. If you don't find an answer to
Your question, we are always here to help.
| QUESTIONS ? |
| Q: |
| A: |
Do accept credit cards for payments?
YES. We accept Visa, Master Card, Discover,
American Express, as well as U.S Bank Money
Orders.
American Express, as well as U.S Bank Money
Orders.
| Q: |
| A: |
I tried to enter my Credit Card information and I keep getting an error "The card you
entered cannot be used for this payment. Please enter a different credit or
debit card number". Why did this happen?
entered cannot be used for this payment. Please enter a different credit or
debit card number". Why did this happen?
There could be several reasons why your transaction did not go through, here are a few
examples:
1. The EXACT name which is on the Credit Card MUST be input on the first page of the check
out page. For example, if your name is John Doe and your Credit Card has John A Doe, you
MUST input the initial as well.
2. If you have moved recently, you may need to input your OLD address in the shipping
instructions and then put a note in the "Comments" field where to ship your purchase.
3. You may have had a PayPal account many years ago and forgot about it or can't
remember your password.
4. If you are still not able to complete your order, please contact PayPal directly FIRST at
1-888-221-1161 , they should be able to fix this problem while you are on the telephone. Once
you have contacted PayPal and you have attempted to complete your order and it still did
not work, you may contact us at 905-734-7034 and we will try our best to assist you.
examples:
1. The EXACT name which is on the Credit Card MUST be input on the first page of the check
out page. For example, if your name is John Doe and your Credit Card has John A Doe, you
MUST input the initial as well.
2. If you have moved recently, you may need to input your OLD address in the shipping
instructions and then put a note in the "Comments" field where to ship your purchase.
3. You may have had a PayPal account many years ago and forgot about it or can't
remember your password.
4. If you are still not able to complete your order, please contact PayPal directly FIRST at
1-888-221-1161 , they should be able to fix this problem while you are on the telephone. Once
you have contacted PayPal and you have attempted to complete your order and it still did
not work, you may contact us at 905-734-7034 and we will try our best to assist you.
| Q: |
| A: |
Is Your sit secure ?
YES. We have 3 layers of encripted security to ensure
your personal information is kept secure. Also, we do
not sell, distribute or share any of
your personal information including, email, telephone
number, address, name or any other personal
information.
your personal information is kept secure. Also, we do
not sell, distribute or share any of
your personal information including, email, telephone
number, address, name or any other personal
information.
I have called you several times and all I get is an answering machine, I
want to talk to a LIVE person, when is the best time to call?
want to talk to a LIVE person, when is the best time to call?
| Q: |
| A: |
We are here Monday to Friday from 9.00 A.M to 9.00 P.M (eastern
standard time). There is no BEST time to call, we could be on the
phone serving other customers or we may be out of the office
attending to other business or personal matters.
standard time). There is no BEST time to call, we could be on the
phone serving other customers or we may be out of the office
attending to other business or personal matters.
A Division Of Headquarters: 842 Broadway Avenue, Welland, Ontario, Canada, L3C 5M8 EmaiL: Wayne & Tina Telephone: 905 - 734 - 7034 |
©2008, The Potty Dog House - Service Dog House.com - The Service Dog House - Blog (a division of A Couple of Tuttle's). All rights reserved.